Terminal Blocked? No Problem!

Moniepoint Newsletters - December 7, 2022

When you exceed your Business PIN trial limit, you usually expect to be blocked entirely from using the terminal. However, with Moniepoint, a blocked terminal doesn’t mean a blocked business day. Before opting to unblock the terminal, you can still carry out deposit and withdrawal transactions. What you can’t do is make transfers out of your account. 

Once your terminal is blocked, it can no longer perform the following transactions:

1. Account Balance

2. Statement of Account

3. Bill Payment

4. Transfer

5. Airtime purchase

6. POS transfer (reject)

7. Monnify collections

8. Card transfers

To access these transactions once more, you simply need to reset your business PIN. To reset the business pin:

1. Navigate to settings

2. Click on security

3. Click on Reset transaction pin

4. Enter the password and new pin.

A simple reset will give you total access to all the transactions your business needs whenever your terminal gets blocked from too many failed attempts to input your PIN. 

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12 Comments

  • Mitchell venture December 8, 2022 at 2:52 pm

    I have tried it so many time but is said invalid password

    Reply
    • moniepointsupport December 9, 2022 at 1:37 pm

      Hello Mitchell, thank you for reaching out to us.
      Kindly reset your password with this http://frontoffice-ui.mab.console.teamapt.com/ and follow the steps below;
      1. Click on “”forgot password””.
      2. Input your username (a reset link gets sent to the email address linked to the username provided).
      3. Fetch the reset link sent to your mailbox and click on the link provided in the mail.
      4. Create a new 6 characters password (should consist of: capital letter and number).
      5. Upon successful completion, please make use of your existing username and new password to log in to the web platform.
      If the issue persists, kindly reach us via DM on our social media platforms.
      Thanks.

      Reply
  • Tiefa December 8, 2022 at 11:44 pm

    My app is locked what I my going do na

    Reply
    • moniepointsupport December 9, 2022 at 1:31 pm

      Hello Tiefa, thank you for contacting us.
      Your App may have been locked due to wrong login details, kindly reset your password with this http://frontoffice-ui.mab.console.teamapt.com/ and follow the steps below;
      1. Click on “”forgot password””.
      2. Input your username (a reset link gets sent to the email address linked to the username provided).
      3. Fetch the reset link sent to your mailbox and click on the link provided in the mail.
      4. Create a new 6 characters password (should consist of: capital letter and number).
      5. Upon successful completion, please make use of your existing username and new password to log in to the web platform.
      If the issue persists, kindly reach us via DM on our social media platforms.
      Thanks.

      Reply
  • Abisola December 9, 2022 at 11:54 pm

    My app is locked how can I open it

    Reply
  • Adeniranmatthew December 10, 2022 at 1:10 am

    My terminal have been restricted from doing transfer, what can I do

    Reply
  • Nuhu haruna December 10, 2022 at 12:40 pm

    Nuhu090123

    Reply
  • Prestone December 10, 2022 at 2:14 pm

    Yes, it’s true. It worked for me

    Reply
  • Ashaye sarat December 11, 2022 at 5:43 am

    My app is blocked what can I do to open it

    Reply
  • Kemmy venture 55 December 16, 2022 at 7:32 pm

    Please I just mistakely send money to another person bank account 100000 thousand naira

    Reply
  • ERNEST JULIET UZOAMAKA December 18, 2022 at 8:05 am

    I traveled to Lagos State last week only for me to come back to my business and I got a mail from moniepoint that my terminal has been retrieved from me why

    Reply
  • Kingsley January 2, 2023 at 12:15 am

    My terminal has been restricted to make transfer or buy airtime

    Reply
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